DONOR CARE ADMINISTRATOR ? SPECIFIED PURPOSE CHRISTMAS PERIOD
DEPARTMENT: Fundraising & Communications
REPORTS TO: Individual Giving Fundraising Manager
PURPOSE OF JOB: To deliver outstanding donor care to the MQI
supporters and efficient and conscientious administrative support to
for the fundraising department to help grow our fundraising income.
MAIN DUTIES AND RESPONSIBILITIES
* To act as the first point of contact for incoming fundraising
enquiries and activities, meeting and greeting visitors and donors who
come to our office and those who prefer to phone us.
* Provide fantastic service to MQI supporters on the phone, in
person and in writing. To handle enquiries, requests, donations, and
complaints from supporters in a prompt, efficient and thoughtful
manner, within agreed timescales.
* To enter data onto our database and maintain accurate records of
donations, donors? personal information any other data relating to
fundraising.
* Manage the processing, thanking, and receipting for all donor
income, within agreed timescales and in line with strict procedures.
* To identify and manage other opportunities for generating income
for the fundraising department.
* To undertake other administrative activities for the fundraising
departments as required ? E.g. Welcome Packs, PO system, DM returns.
* Work to increase the lifetime value of MQI supporters by helping
them understand our work and the importance of their continued support
in changing lives.
* To manage supplies of fundraising materials including liaising
with suppliers as necessary.
* To create and run a system of managing all printed material stock
held by the fundraising team.
* To create and maintain a direct mail sample library
* Support other members of the Fundraising Team on marketing
campaigns, donor appeals, and community fundraising initiatives as
required.
* Any other duties as may be assigned from time to time by the Head
of Fundraising & Communications, or their nominee.
* Flexibility in working hours is required. For donor events held
occasionally during evenings or weekends a time-in-lieu policy is
operated.
THE IDEAL CANDIDATE WILL HAVE:
* One year?s experience in a public-facing and/or administrative
role.
* Excellent ?customer service? skills on telephone, in writing
and in person
* Experience in database management.
* Excellent planning and organisational skills with a proven ability
to multi-task and prioritise time and resources.
* Ability to work under pressure and maintain meticulous attention
to detail and accuracy.
* Excellent numeracy
* Excellent and engaging written and oral communication skills.
* Excellent interpersonal skills with an ability to build
relationships with supporters.
* Proficiency in all MS Office Skills, especially Excel and Word.
* Proven ability to work independently within a team environment.
* Fluency in written and spoken English.
* Certificate in Fundraising is desirable.
* Education to Degree level or equivalent is desirable.
* Collaborative, enthusiastic and positive attitude; flexible and
adaptable
SALARY: ?**Apply on the website**.**Apply on the website** p/h
CONTRACT: Specified Purpose Christmas Period Until Beginning of
February Approximately
HOURS: **Apply on the website** hours per week
LOCATION: Fundraising & Communications Dept, Head office, Merchants
Quay.
If you are interested in applying for this position, please complete
the attached application form and email to **APPLY ON THE WEBSITE**
with a copy of your up-to-date CV by close of business WEDNESDAY
**APPLY ON THE WEBSITE**RD NOVEMBER **APPLY ON THE WEBSITE**.
Please ensure to include the following title in the subject line of
your email ?APPLICATION FOR DONOR CARE ADMIN ? REF C**APPLY ON THE
WEBSITE**.
_Management reserve the right to amend or change this job description
as required.
This Position is subject to Garda Clearance. MQI is an equal
opportunities employer_
We need : English (Good)
Type: Permanent
Payment:
Category: Health
